FAQ

Ascendo Arts - Frequently Asked Questions (FAQ)

1. What is Ascendo Arts?

Ascendo Arts specializes in creating and selling high-quality motivational and mood-boosting wall art. Our mission is to help people stay focused on their goals and keep them on track in a time where distractions are easy to come by. The word "Ascendo" means "to rise" in Latin, symbolizing our commitment to uplifting and inspiring our customers.

2. What types of wall art do you offer?

We offer a wide range of motivational and mood boosters wall art, including:

• Motivational Quotes
• Inspirational Landscapes
• Abstract Art with Positive Messages
• Unique designs made in-house

Our art is designed not just for decoration but also to enhance the mind and spirit.

3. How can I place an order?

Placing an order is simple:

1. Browse our collection on our Store.
2. Select the artwork you love.
3. Choose the size and format.
4. Add it to your cart and proceed to checkout.

6. What sizes are available?

We offer multiple sizes to fit various spaces, including:

Premium Posters, Metal Framed Premium Posters, and Acrylic

• Small (30x40 cm / 12"x16")
• Medium (45x60 cm / 18"x24")
• Large (60x80 cm / 24"x32")

7. What materials do you use? 

Premium Matte Paper Poster

• Luxurious and Durable: Made from 200 gsm (80 lb) heavy-weight paper with a smooth, uncoated finish.
• Eco-Friendly: Uses FSC-certified paper, promoting sustainable practices for a healthier planet.
• Secure Packaging: Carefully packed to ensure it arrives in perfect condition.

Premium Matte Paper Metal Framed Poster

• Elegant Design: Features a sleek aluminum frame with a black finish and shatterproof plexiglass.
• Easy Assembly: Simple assembly with included hanging hardware.
• Sustainable and Durable: Made from 200 gsm (80 lb) FSC-certified paper.

Acrylic Print

• Crystal-Clear Quality: 4mm thick acrylic with vibrant colors and crisp details.
• Easy Installation: Comes with hanging hardware for effortless mounting.
• Protective Packaging: Securely wrapped to ensure safe delivery.

8. How long will it take to receive my order?

Orders are typically processed within 24 hours. Shipping times vary based on your location but typically 4-7 business days

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

10. What is your return policy?

You may return items within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it, with the original packaging and receipt.

Please visit our Refund Policy page for more information on returns.

11. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at ascendoarts@gmail.com.

12. Do you offer discounts or promotions?

Yes, we currently offer a discount where if you spend $150 or more, you get free shipping and 10% off your total cart. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.

13. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us immediately at support@ascendoarts.com. We will do our best to accommodate your request, but please note that orders already in production or shipped cannot be modified or canceled.