FAQ
Ascendo Arts - Frequently Asked Questions (FAQ)
1. What is Ascendo Arts?
Ascendo Arts specializes in creating and selling high-quality motivational and mood-boosting wall art. Our mission is to help people stay focused on their goals and keep them on track in a time where distractions are easy to come by. The word "Ascendo" means "to rise" in Latin, symbolizing our commitment to uplifting and inspiring our customers.
2. What types of wall art do you offer?
We offer a wide range of motivational and mood boosters wall art, including:
- Motivational Quotes
- Inspirational Landscapes
- Abstract Art with Positive Messages
- Unique designs made in-house
Our art is designed not just for decoration but also to enhance the mind and spirit.
3. How can I place an order?
Placing an order is simple:
- Browse our collection on our Store.
- Select the artwork you love.
- Choose the size and format.
- Add it to your cart and proceed to checkout.
6. What sizes are available?
We offer multiple sizes to fit various spaces, including:
Premium Posters, Metal Framed Premium Posters, and Acrylic
- Small (30x40 cm / 12"x16")
- Medium (45x60 cm / 18"x24")
- Large (60x80 cm / 24"x32")
7. What materials do you use?
Premium Poster
(Premium Matte Paper Poster)
- Paper Finish: Matte, velvety smooth with a non-reflective, sophisticated sheen.
- Paper Weight: 200 gsm (80 lb), with a refined thickness of 0.26 mm (10.3 mils), ensuring durability and longevity.
- Sustainability: Crafted from FSC-certified or equivalent eco-conscious materials, blending luxury with responsibility.
- Secure Packaging: Each poster is carefully packaged to ensure it arrives safely and securely at your doorstep.
Premium Framed Poster
(Premium Matte Paper Metal Framed Poster)
- Frame Material: Premium, durable aluminum.
- Frame Color: Refined black.
- Frame Dimensions: A substantial 20mm (0.8") thick and 10mm (0.4") wide for a striking presence.
- Paper Weight: 200 gsm (80 lb) for enhanced durability, with a thickness of 0.22 mm (8.7 mils), built to last.
- Paper Finish: Luxurious matte with a smooth, uncoated texture, radiating sophistication.
- Protection: Shatterproof plexiglass ensures lasting protection for your artwork.
- Sustainability: Crafted from FSC-certified or equivalent eco-friendly materials.
- Secure Packaging: Posters and frames are shipped in robust packaging to ensure they arrive in perfect condition.
- Indoor Use: Designed specifically for indoor environments.
Luxury Acrylic Glass
(Acrylic Glass Print)
- Material: 4mm (0.15") sleek acrylic, offering unparalleled vibrancy and a sophisticated, durable finish.
- Design: Precision-cut straight corners for a modern, minimalist look. Transparent backgrounds are elegantly backed in white for flawless presentation.
- Hanging Kit: Complete with premium hardware, screws, and pre-drilled holes at each corner (14mm (0.55") from the edge, 8mm (0.31") diameter hole, and 15mm (0.6") screw head) for easy and secure installation.
8. How long will it take to receive my order?
Orders are typically processed within 24 hours. Shipping times vary based on your location but typically 4-7 business days
9. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.
10. What is your return policy?
You may return items within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition as when you received it, with the original packaging and receipt.
Please visit our Refund Policy page for more information on returns.
11. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at info@ascendoarts.com.
13. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at info@ascendoarts.com. We will do our best to accommodate your request, but please note that orders already in production or shipped cannot be modified or canceled.